Here we talk about one of the most common errors in Windows 10, the Error 0xc00d36cb. This particular error is commonly related to multimedia files, in particular .mkv video file format. As reported by many users, error 0xc00d36cb appears while playing video files in MKV format or trying to edit the details of MP3 o MP4 file, how to rename the file.
There are several reasons why you may face this problem on your Windows 10 PC. The most common reasons are:
- A glitch in the Windows system
- Corrupted Windows Store components
- Wrong file authorization
- User profile problem
- Alternative solutions
- Corrupted media file
Here we take a look at the different ways to solve the problem:
Solution 1: use VLC Media Player
This is more of a workaround than a solution. You can choose this solution if you can't play only one or a few video files on your PC, but you can't.
It is possible that the video file you are trying to play is damaged or that your video player does not support the file format. If so, try playing it VLC media player. This popular media player can play a large number of video formats. It is also capable of playing damaged video files occasionally.
Solution 2: Run the video playback troubleshooter
In case the problem is not solved with the above solution then follow this solution. Secondary tool of the Windows Troubleshooter, Video Playback Troubleshooter looks for problems in Windows that may be causing the error and fixes them. These are the steps to follow:
Step 1: Press the Win + me keyboard buttons together. This will open the file settings application on your PC. There, click on the file Update and security option.
Step 2: A new window will appear. Here in the left pane, select the file Solve problems option. Now in the right pane, scroll down and select the file Video playback option, then click Run the troubleshooter button.
Once again, a new window will open. Follow the onscreen instructions here to run the troubleshooter. If a problem is found, the troubleshooter will automatically apply a solution.
Did this solution fix the 0xc00d36cb error on your PC? If not, then follow the next solution.
Solution 3: Reset the Windows Store cache
Whenever you play a media file on your Windows 10 PC, the playback is routed through the Windows Store components. So any kind of file problem or corruption in Windows Store could lead to problems like 0xc00d36cb error.
Users reported resetting the Windows Store cache fixed the issue.
Now, there are two ways to reset the Windows Store cache: a) via command prompt b) via the Windows Settings app.
Reset the Windows Store cache using the command prompt
Step 1: Open the career dialog box by pressing the button Win + R keys together on the keyboard. Here, write cmd and press the button Log in key.
Step 2: At the command prompt screen, type the following command, then press the key Log in button:
Let the command run. When finished, close the Command Prompt window and restart your PC. After restarting, check if the problem is resolved.
Reset the Windows Store using the Settings app
The alternative way to reset the Windows Store is through the Windows Settings app. These are the steps to follow:
Step 1: Open the settings application by pressing the key Win + me keys at the same time. In the Settings menu, select the file Applications option.
Step 2: In the Applications window, select the file App and features left panel option. Now, in the right pane, type Shop in the search box. From the search results, select the file Microsoft Store option to expand your options. From the options, click Advanced options.
3 pass: From the new options that appear on the screen, pull it down and browse for the file Restart option. Click on Restart , then confirm your action to begin the reboot process.
When the Microsoft Store reset is complete, close the Settings app and then restart your PC. After rebooting, check if you still get the 0xc00d36cb error while playing the video file.
Solution 4: Change the permission of the file
You can use this specific method in case you are trying to edit details related to certain MP3 or MP4 files on PC but you get 0xc00d36cb error. The permission for the media file may not be set for everyone, so the error is displayed.
These are the steps to follow to change the file permission:
Step 1: In File Explorer, find the file you are getting the error with. Right-click on the file, then select the file Property Contextual Menu option.
Step 2: In the Properties window that opens, go to the file Safety language. There, click on the file Advanced to open the Advanced Menu Options file.
3 pass: The Advanced security settings the window will open. Below the Owner at the top of the window, click Modify option.
Phase 4: Another window will open with the name Select user or group. Below the Enter the name of the object to select Section type All, then click Check the names button. When done, click on the file ok button. The current window will be closed. Click ok Again in the Advanced Security Settings window.
When you're done, try making changes to the file showing the error. If this solution works, go ahead and apply the same solution to other files that were returning the same error.
If the error continues to bother you then follow the final solution which will help you fix the problem.
Solution 5: Create a new user profile in Windows
As a last resort to get rid of the 0xc00d36cb error in Windows 10, you can create a new Windows user account. Now it is up to you to decide if you want to use the new user profile only to open / make changes to files or use it as the main account.
Step 1: Press the Win + me keyboard buttons together to open the file settings application. There, click on the file Accounts option.
Step 2: When the Account Settings window opens, go to the left pane and select Family and other users option. Now go to the right pane and click Add someone else to this PC.
3 pass: Now a new window will open. Here, click on the file I don't have the login information for this person text.
Phase 4: On the next screen, click Add a user without a Microsoft account option.
5 pass: You will now have options to enter a new username and password for the user. Enter the details in the respective sections, then click The next button.
This will create a new user on your Windows PC. Close all applications and windows on your PC, then log out of your current user profile. Now log in with your newly created username and password.
In this way, you will be able to get rid of the 0xc00d36cb error.